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From Management TIPS - BHR Reversing a decision that isn't working out can be a painful experience. Perhaps the product you launched...

by Peter Bregman I woke up this morning to pouring rain and temperatures in the low 40s. I had planned on going for an early bike ride...

From Mangement Tios - HBR Many managers rely on gut instinct to make important decisions, which often leads to poor results. On the con...

by Peter Bregman I was late for my meeting with the CEO of a technology company and I was emailing him from my iPhone as I walked on...

by Tony Schwartz Human beings don’t work like computers; they can’t operate at high speeds continuously, running multiple programs at...

by Tony Schwartz I've been playing tennis for nearly five decades. I love the game and I hit the ball well, but I'm far from the ...

http://www.hotelmarketingstrategies.com/wp-content/uploads/2010/09/Content-Marketing.pdf

Horacio Marchand Una regla de etiqueta entre los asistentes a un partido de tenis entre, digamos, Nadal y Djokovic, es que los errores en...

By John Tschohl Over the years, I have addressed service recovery in thousands of speeches throughout the world. It is, I believe, one of...

By Doug Kennedy January 3, 2012 Like most trainers, I frequently engage participants in interactive activities that hopefully shift their ...

Top Ten Lessons Steve Jobs Taught Us View more presentations from Abhishek Shah

Raixa Rivero Si deseamos examinar la  comunicación  dentro de una Organización no es suficiente con prestar atención a lo que las person...

by  Batia M. Wiesenfeld ,  Naomi B. Rothman ,  Sara L. Wheeler-Smith , and  Adam D. Galinsky In management, fairness is a virtue. ...

Difficult Conversations: Nine Common Mistakes Mistake #1: We fall into a combat mentality. When difficult conversati...

Difficult Conversations: Nine Common Mistakes Mistake #2: We try to oversimplify the problem. If the subject of your arg...

Difficult Conversations: Nine Common Mistakes Mistake #3: We don't bring enough respect to the conversation. The key...

Difficult Conversations: Nine Common Mistakes Mistake #4: We lash out – or shut down. Fear, anger, embarrassment, defens...

Difficult Conversations: Nine Common Mistakes Mistake #5: We react to thwarting ploys. Lying, threatening, stonewalling,...

Difficult Conversations: Nine Common Mistakes Mistake #6: We get "hooked." Everyone has a weak spot. And when ...

Difficult Conversations: Nine Common Mistakes Mistake #7: We rehearse. If we're sure a conversation is going to be t...

Difficult Conversations: Nine Common Mistakes Mistake #8: We make assumptions about our counterpart's intentions. Op...

Difficult Conversations: Nine Common Mistakes Mistake #9: We lose sight of the goal. The key in any tough talk is to alw...

Difficult Conversations: Nine Common Mistakes When we're caught off-guard, we're more likely to fall back into o...

Zooming: How Effective Leaders Adjust Their Focus - Video - Harvard Business Review

By Jeff Hadden Business has unwritten rules, too — and violators often are often punished just as swiftly. Here are eight: Never dre...